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Member Services: Call Center
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Local (402) 471-2053
Toll Free 800 245-5712
NPERS implemented its Member Services department (call center) in June 2000 to
assist plan members with telephone inquiries and during personal visits at the Retirement
Office. Member Services' staff consists of four retirement specialists, each trained in
all of the plans administered by NPERS. Member Services provides many
important one-on-one personal services to members, which allows other agency staff to
process member's written request and applications in a more timely and efficient manner.
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When you call NPERS, you are greeted by an automated attendant system.
You may speak to a member services specialist on the telephone by pressing 3, or make
an appointment to meet with a specialist in person by pressing 1. At the time of your
appointment, a member services specialist will have prepared your requested information
and then spend time reviewing it with you.
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Common questions that may be answered over the telephone include:
- basic information and facts about your plan;
- status reports on inquiries or applications you have submitted to NPERS;
- questions concerning correspondence you have received from NPERS;
- assistance in using the online account access (for State and County members);
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Common requests for information which cannot be completed over the telephone are:
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Inquiries about Personal Identification Numbers (PIN) or Usernames and Passwords – (State, County, and Deferred Compensation
Plan members only). For security reasons, this information is not available by telephone.
Our staff can assist you by mailing a registration letter you may use to assign yourself a new Username and Password.
- Inquiries about Beneficiary Designation - These inquiries may not be completed over the telephone.
The most expedient way to ensure your beneficiaries (for all plans) are listed as you want them, is to
allow our staff to send you a new form. The completed form, when returned to NPERS, will supercede any
previous beneficiary designations.
Members Services strives to serve all plan members by assisting them in understanding their retirement plan and in helping them plan for a successful retirement.
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